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- What is your return policy?
Within
30 days of receiving your order, you may return any item in its
original condition for a refund of the item(s) price. If we've made an
error in the shipment, we'll also refund the shipping and handling
charges. Free shipping orders will have a $7.00 shipping fee deducted
on returns not due to our errors.
- How does manufacture warranty repairs work under 1 one year from date of purchase:
The first question: How does manufacture warranty work on service calls?
Answer: If you have a problem with your appliances and it falls under the first year of purchase and is a manufacture failure of the product, than the repair would be covered under warranty. The manufacture will not cover rust, customer abuse, non related issues with the product example power issues to the appliances, and in most cases cosmetic parts due to damage. The customer must call an authorized service company. This can be done by calling the customer service number provided for your brand of appliance. The service company will come to your home and repair and replace any parts they are related to a manufacture defect. The service company will then file a claim through the manufacture for reimbursement for the labor and any parts replaced. The service company will not be paid for any mark up on the part replaced. The service company will be paid for only labor for the repair (which is a flat rate)
The service company will not be paid for anymore labor for 30-60 days for any rechecks from the appliance if the customer calls back with other complaints on the product. The service company is required to return to the home and recheck the appliance if it has a manufacture failure again. Customer education calls are not covered. If an event results in the product having a failure that is not covered by the manufacture the customer will be responsible for the repair.
The service company does not get annual checks from manufactures. They only get paid when each appliance is completed. A warranty claim is filed for each appliance failure.
And do the customers have any responsibility of the service call they report about?
Yes, it is the sole responsibility of the customer if any failure of the product is not covered by the manufacture terms and conditions in the owners manual of the product being repaired. The warranty company does not pay for claims than do not have a manufacture failure. The service company will have to bill or collect for any repairs not covered by the manufacture to the customer.
Customer must provide proof of purchase, must be in an accessible area for the technician to work on, and schedule a service repair during normal business hours.
- Do i have to have a Paypal account to pay you?
Do
i have to have a Paypal account to pay you? No. On the log in of
Paypal,that you will be redirected to, all you have to do is click the
text (click here) next to the (don't have a paypal account?). And then
follow directions. Paypal is a well trusted company if you haven't
dealed with them yet. All your transactions will be secure.
- What is the warranty on electrical or mechanical parts?
All electrical and mechanical parts have a 90 day manufacture part only warranty. Which is handled through our store.
- Why doesn't your website have an email address listed?
There
are spammers out there that will crawl the websites over and look for
email addresses. This helps stop spam. We have a simple fill out form
in the contact us form. If you need the email address to put in your
address book, simply email us for a request and we will email you back
as soon as possible.
- Do you ship world wide?
No, we only ship to United States. Hawaii and Alaska are included.
- What is your home service rates?
$85.00
30 day guarantee! 90 day manufacture part warranty. The Price to your
home includes 30 minutes in your home for diagnosis or labor,whichever
is needed.You are not charged a second trip charge rate to your home if
we do not stock the part on our truck.(Just the time involved if we
need to come back for a part not stocked on the truck, $30.00 minium,
which will include 30 minutes of labor.)
If the service call runs over the 30 minutes we do charge for every 5
minutes over (example 15 minutes $15.00 extra)Most service calls are
under 30 minutes.
What businesses do you know of who have there full rates published so
you know what to expect? Alot of businesses offer a cheap trip or low
cost diagnosis,but let me warn you of high labor rates after that you
will get! Our rates are understandable and easy to understand,so give
us a try and you won't be disappointed.
- What is the shop fee for an appliance that is brought into the shop?
If
you bring in an appliance to our repair shop, it is a $30.00 basic
diagnosis fee. A estimate will be given before any repair is made,
beyond the diagnosis. We do have a $20.00 fee for microwaves only.
Which will cover diagnosis only.
- Do you ship to unconfirmed shipping addresses?
No. As of 02/01/2006 we require a confirmed shipping address.
- Do i have to have a Paypal account to pay you?
No. You can still use paypal.com,or use your credit card direct within our site.
- Why doesn't your site have a big part look up program?
Why
does your site not have a large catalog for parts? We are in fact a
large company but small (online)company and with 1,000's of parts
needed for appliance its very hard to keep a updated website on part
changes. Also large companies with self look up online part programs
pay alot of money to keep it up,which in turns reflects on the price of
the parts they sell you. So please excuse our way of ordering parts,but
we pass the saving on to you and you will be very happy with the
savings you will find,just take any of the part numbers on our site and
compare them around.We are still very prompt and supply you with a low
price and fast service. Thank you.
- Why does your site say needapplianceparts, and not the actual name of your business Cannon's Appliance Service?
Why
does your site say needapplianceparts, and not the actual name of your
business Cannon's Appliance Service? Well at the time of the web site
being developed, we needed a catchy name for our web site.
Needapplianceparts was the answer. Simple as that. It's pretty much
internet marketing and search engine submission placing. Its easier on
the web to remember a internet address than a company name.This is not
a seperate company we are the same, all in one. The web site developer
is Rick Cannon (me) also an appliance tech at Cannon's Appliance
Service.
- Why should I order a part from you and not someone else?
Why
should I order a part from you and not someone else? We currently stock
over 4,500 parts for major appliances. We are computer linked with the
largest appliance distrubuter in the U.S.A. If we dont have it, we'll
get it from them at no extra charge to you(next day to us in some
cases)! And we are not a out of the home type of online buisness, we
are a real buisness 20 + years established.
- Why are prices sometimes different than what you have on your local pickup prices?
Why
are prices sometimes different than what you have on your local pickup
prices? Well, actually all our normal stocked prices should be the
same. But if you were qouted a different price for a (special order)
part please let caller know,and we will look into it. Because we are
trying to beat all the main internet prices availble to you,that day
maybe a special rate on shipping or a blow out on that part. Plus
shipping and handling charges may be to work out same. All of this
combined your price on us shipping it to you maybe different than you
just walking in and picking up the part you want. Which you will get a
LOW COST ANYWAYS. We do go by a low MSRP on all parts.
- What is a normal labor rate on trip charges nation wide anyways?
What
is a normal labor rate anyways? Rates do vary for most companys! An
average professional technician and service costs a trip to your home
and 30 minutes of labor for around $75.95 --- $95.00 USA area! Always
use a company that handles multi warranty work even if its C.O.D .You
have a better chance of getting a honest and trustworthy company! Or
call a local dealer and see who they recommend. Don't fall for big
phone page ads and cheap trip charge rates,they will more likely be a
one time bandit!
- What do i need to know before i call for service?
The
most common problem believe it or not, is proper power to the
appliance. Always make sure proper power is at the machine if it is not
working at all. Second please the get the model and serial number off
the appliance, and give it to the call taker and explain what the
machine is not doing. This will sometimes prescreen service calls and
possibly bring the part needed with us,if not already on our stocked
vans.
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